Shipping & Returns Policy

SHIPPING

We offer free shipping on all subscriptions and orders $100+ (US only). We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping typically takes around 7-10 business days after your order has been processed. After you place an order, you will receive a shipping confirmation email with tracking information. If you have any issues, please email us at hey@arey.com. 

INTERNATIONAL SHIPPING

At this time we are shipping within the United States and Canada. For orders shipping to Canada, we cover $5 towards the international shipping cost. Total shipping and taxes vary depending upon your location. We hope to expand to more countries soon. Please email us at hey@arey.com to let us know where you are!

RETURNS + REFUNDS

We want you to be satisfied with your purchase, and will accept returns of unopened, unused items within 90 days of receiving your order. Returns have a handling fee of $5 per order. To initiate a return, please contact our Customer Service team at hey@arey.com and we will issue a prepaid shipping label for all US orders.

For Canadian orders, return shipping is the responsibility of the customer. Processing time typically takes 5-7 business days after we have received your return, upon which we'll issue a credit to your original form of payment, less the $5 handling fee. In rare cases where you do not receive your package, we will happily issue a replacement. We do not refund lost or stolen items. 

30-DAY MONEY BACK GUARANTEE

We want Arey to feel like an easy part of your routine. If it isn't right for you, your first 30 days are covered.

You have 30 days from delivery to request a refund. Contact our customer support team and we'll refund the purchase price of a one-month supply of each product, up to $113 per order. A $5 processing fee applies to each refund. No returns necessary. We'll send your refund to the original payment method.

The guarantee covers one month of each product, so you can try Arey at no risk. If you order several of the same item, it applies to one month of that product. If you order different products, it applies to one month of each, up to $113 per order.

HOW IT WORKS

  1. Contact Us – Email our support team at hey@arey.com within 30 days of receiving your order.
  2. Tell Us Why – While returns aren’t required, we’d love to hear your feedback on your experience.
  3. Receive Your Refund – Once we confirm your request, we’ll process your refund within 5-10 business days.

TERMS & CONDITIONS

The guarantee applies to first-time purchases of a single product per household.
Refunds are issued to the original payment method only.

We reserve the right to decline refund requests in cases of suspected abuse.

We’re here to support you on your hair journey. Risk-free. Got questions? Contact us at hey@arey.com

Arey reserves the right to terminate, modify or amend this policy at any time. Latest revision: 4/20/2026